Privacy Policy

We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide when ordering or using our services. By accessing our website or providing us with your personal information, you consent to the practices described in this policy.

1. Information We Collect:

• Personal Information: This includes your name, email address, phone number, shipping address, billing address, and any other information you provide during the ordering process or when contacting our customer support.
• Measurement Data: When you order made-to-order clothing items, we may collect specific measurements to ensure accurate customization and fitting. These measurements are only used for fulfilling your current order and future orders.
• Design and Artwork Files: If you provide custom design or artwork files for your clothing items, we may collect and store those files to fulfill your order. We do not use or share your design files for any other purposes without your explicit consent.
• Payment Information: When you make a purchase, we collect payment information such as your credit card or payment method details. However, we do not store payment card information. Payments are securely processed by our trusted third-party processors.
• Log Data: We automatically collect certain information when you visit our website, such as your IP address, browser type, referring/exit pages, and timestamps. This information helps us analyze trends, administer the site, and improve our services.
• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your browsing experience and analyze how you interact with our website. You can manage your cookie preferences in your browser settings.

2. How We Use Your Information:

• Processing and fulfilling your custom clothing orders.
• Providing customer support and responding to your inquiries.
• Sending order confirmations, shipping notifications, discounts, and new collection updates.
• Personalizing your shopping experience and recommending products.
• Improving our website, products, and services.
• Conducting market research and analyzing trends.

3. Information Shared:

We respect your privacy and do not sell, rent, or trade your personal information to third parties for marketing purposes without your explicit consent.

• Trusted Service Providers: We may share your personal information with trusted third-party providers such as shipping partners and payment processors, who follow strict confidentiality and security standards.
• Legal Obligations: We may disclose your information if required by law or to protect our rights, safety, or property.

4. Data Security:

We take data security seriously and implement industry-standard measures to protect your information from unauthorized access. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

5. Your Privacy Choices:

You can access, update, or delete your personal information by contacting us. You may also opt out of receiving marketing communications from us at any time.

Cancellation Policy

We understand that changes in plans can happen. Therefore, we offer a cancellation window of up to 5 hours from the time your order is placed. Once the order is in process and you receive a confirmation from our end, cancellations will no longer be accepted. Please note that we cannot accommodate cancellation requests received after this time.

Alteration Policy

As a brand proudly known as "The People's Brand", your satisfaction is our top priority. We understand that even with custom-made suits, minor adjustments might be needed for the perfect fit. If you face any fitting issues, please contact our team immediately. Below are your options based on your event date:

Option 1: Your event is less than 2 weeks away

For a quick resolution, we recommend taking your suit to a trusted local tailor. We’ll reimburse you for 25%–35% of the alteration cost upon presentation of a valid receipt. Please discuss any changes with our team before proceeding.

Option 2: Your event is more than 2 weeks away

You’re welcome to send the suit back to us in India for free alterations and free re-delivery. For a smooth customs process, declare the parcel value as USD 20. Please note that you’ll be responsible for the initial return shipping charges.

Option 3: Alterations aren’t possible

If the suit cannot be altered or reused, we can remake it for you. A 50% payment of the original suit price will be required for the remake. You may also choose a different color or design and keep the original suit.