Need to be happier with your purchase? No worries! Our hassle-free return policy ensures you a smooth experience. We believe in making returns as easy as possible for our customers. Read on to find out how.
1. Items purchased from our online store are eligible for return or exchange within 15 days of the delivery date. Return or exchange requests received after 15 days will not be allowed.
2. It is crucial to note that orders for 'Made to Order' items are eligible for only 50% of the refund of the total amount and Non-Customized Orders for 75% of the total amount. Please return the customized garment in its original condition without any damage; the shipping cost, including any duty, will be the buyer's responsibility.
*Kindly note that if there is any fit issue, please don't hesitate to contact our customer support; we will provide the best solution possible. Our Average response time is less than 12 hours, and we are committed to resolving all kinds of issues within this duration.
3. When returning the items, You must provide proof of purchase, such as a receipt or order confirmation.
If the purchased item is defective, please email us at firstname.lastname@example.org within three days of receiving the article, and we will resolve the issue.
Please note that the buyer is responsible for covering the shipping costs of returning the garment as a refund or exchange. In case of exchange or redoing of any garment, the buyer will cover the shipping cost.
What items can be returned?
- Clothing that is unworn, unwashed, and in its original condition with tags attached is usually eligible for return.
- If requested within 15 days of the delivery date
What items cannot be returned?
- Discounted / Sale items
- Used/Damaged Items
Note: We want to ensure you have a positive experience with our products and services. Color may differ due to photographic lenses, indoor/outdoor lighting, and computer monitor/ phone resolutions. Clothing patterns can also vary. These are not flaws and are not eligible for refunds. To initiate the refund process, we kindly request the following information:
- Order details: Please provide us with your order number. You can find it in the confirmation email or your order receipt.
- Reason for the refund: We value your feedback and would appreciate it if you could share why you are dissatisfied with the purchase. It will assist us in addressing your concerns and improving our products and services.
Once we receive the necessary details, our dedicated customer support team will review your request and guide you through the refund process. We want to ensure that you receive a fair resolution of your concern.
Please note that our refund policy may vary depending on the specific circumstances and the terms and conditions of your purchase. We will do our best to accommodate your request and provide a suitable solution.
If you have any additional questions or require further assistance, please don't hesitate to contact our customer support team at email@example.com They are ready to assist you and address any other concerns.
*We advise you to track and ensure your return shipments are delivered on time, as we won't be responsible for any damage, loss, or missing packages.