Privacy, Alteration & Cancellation Policies

Privacy Policy

We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide when ordering or using our services. By accessing our website or providing us with your personal information, you consent to the practices described in this policy.    

1. Information We Collect:  

We may collect various types of information from you, including:  

Personal Information:

This includes your name, email address, phone number, shipping address, billing address, and any other information you provide during the ordering process or when contacting our customer support.  

Measurement Data:

When you order made-to-order clothing items, we may collect specific measurements to ensure accurate customization and fitting. These measurements are only used for fulfilling your current order and will also be used to fulfill future orders.  

Design and Artwork Files:

If you provide us with custom design or artwork files for your clothing items, we may collect and store those files to fulfill your order. We do not use or share your design files for any other purposes without your explicit consent.  

Payment Information:

When you purchase, we collect payment information, such as your credit card or other payment method details. However, we do not store or retain payment card information. Our trusted third-party payment processors securely process it.  

Log Data:

We automatically collect certain information when you visit our website, such as your IP address, browser type, referring/exit pages, and timestamps. This information helps us analyze trends, administer the site, and track user movements to improve our services.  

Cookies and Tracking Technologies:

We use cookies and similar tracking technologies to enhance your browsing experience and collect information about how you interact with our website. You can manage your cookie preferences through your browser settings.  

2. How We Use Your Information:    

We may use the information we collect for various purposes, including:   

• Processing and fulfilling your custom clothing orders.  
• Providing customer support and responding to your inquiries.  
• Sending order confirmations, shipping notifications, discounts, and new collection updates.  
• Personalizing your shopping experience and recommending products.  
• Improving our website, products, and services.  
• Conducting market research and analyzing trends.  

3. Information Shared:  

We respect your privacy and do not sell, rent, or trade your personal information to third parties for marketing purposes without your explicit consent.    

Trusted Service Providers:

We may share your personal information with trusted third-party service providers that assist us in operating our business, such as shipping partners and payment processors. We ensure that these third parties adhere to strict confidentiality and security standards.  

Legal Obligations:

We may disclose your information if required by law or to protect our rights, safety, or property.  

4. Data Security:  

We take data security seriously and implement industry-standard security measures to protect your personal information from unauthorized access. However, please be aware that no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its security.  

5. Your Privacy Choices: 

You have certain rights regarding the personal information we hold about you. You can access, update, or delete your information by contacting us using the information provided below. You can also choose to opt out of receiving marketing communications from us.  

Cancellation Policy 

We understand that changes in plans or decisions can happen within a short time frame. Therefore, we offer a cancellation window for up to the first 5 hours from the time you place your order. Once the order is in process, you will receive confirmation from our end. Please note that we will not accommodate any cancellation requests after receiving the mail.  

Alteration Policy  

As a brand proudly known as " The People's Brand". Our top priority is your complete satisfaction. We understand that even with custom-made suits, a perfect fit sometimes needs a minor adjustment. If you experience any fitting issues after receiving your suit, please don't hesitate to reach out to our team immediately. To best support you, we've outlined a few helpful options based on your event date:

Option 1: Your event is less than 2 Weeks away

For a quick resolution, we recommend taking your suit to a trusted local tailor for alterations. We'll happily reimburse you for 25% to 35% of the alteration cost upon presentation of a valid receipt. To ensure everything goes smoothly, please discuss the planned changes with our team before proceeding.

Option 2: Your event is more than 2 Weeks away

You're welcome to send the suit back to us in India for free alterations and free re-delivery. To help with a smooth customs process, please declare the parcel's value as USD 20. Kindly note that you'll be responsible for the initial return shipping charges.

Option 3: Alterations aren't possible

If the suit unfortunately cannot be altered or reused, we can remake an outfit for you. A 50% payment of the original suit price will be required for this remake. You'll also have the freedom to change the suit's color and design, and you're welcome to keep the original suit.